Privacy Policy

Last updated: January 16, 2026

This Privacy Policy describes how MAS Affect Refrigeration & Air Conditioning Ltd. ("we", "us", or "our") collects, uses, discloses, and safeguards personal information through our website and related services, including service descriptions, appointment booking for quotations, installations, service and maintenance, and online payments (collectively, the "Services").

We are committed to protecting your privacy and handling personal information in a transparent, secure, and lawful manner. This Policy is intended to comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, Alberta’s Personal Information Protection Act (PIPA).

1. Scope and Consent

By accessing or using our Services, you consent to the collection, use, disclosure, and retention of personal information as described in this Policy. If you do not agree, please do not use the Services.

This Policy applies to information collected online and offline where applicable, including through forms, phone, email, and in-person interactions related to our Services.

2. Information We Collect

a) Information You Provide Directly

Identity & Contact Information: Name, company name (if applicable), email address, phone number, service address, billing address.
Appointment & Service Details: Property details, equipment information, service requests, photographs you upload, scheduling preferences, and notes.
Payment Information: Payment method details (processed by third-party payment processors). We do not store full credit card numbers.
Communications: Emails, messages, call records, reviews, feedback, and support requests.

b) Information Collected Automatically

Technical Data: IP address, device type, browser type, operating system.
Usage Data: Pages viewed, time spent, links clicked, referral sources.
Cookies & Similar Technologies: See Section 7.

c) Information from Third Parties

Payment processors, scheduling tools, analytics providers, or advertising platforms may provide limited information to facilitate Services.

3. How We Use Your Information

We use personal information for the following purposes:

To provide, operate, and improve our Services.
To schedule appointments, prepare quotes, perform installations, service, and maintenance.
To process payments and issue invoices and receipts.
To communicate with you regarding appointments, estimates, updates, and customer support.
To personalize your experience and improve website functionality.
To comply with legal, regulatory, insurance, and accounting obligations.
To detect, prevent, and investigate fraud, security incidents, or misuse.

We do not use personal information for purposes unrelated to those above without your consent, except as permitted or required by law.

4. Legal Basis for Processing

Where applicable, we process personal information based on:

Consent (express or implied).
Contractual necessity (to provide requested Services).
Legal obligations.
Legitimate business interests, balanced against your privacy rights.

5. Disclosure of Personal Information

We do not sell your personal information. We may disclose information only as necessary to:

Service Providers & Contractors: Payment processors, scheduling platforms, IT hosting, analytics, marketing tools, and professional advisors, under confidentiality and data protection obligations.
Legal & Regulatory Authorities: Where required by law, court order, or to protect rights, property, or safety.
Business Transfers: In connection with a merger, sale, or asset transfer, subject to appropriate safeguards.

6. Payments and Third-Party Services

Payments are processed by secure third-party payment processors (e.g., Stripe, Square, or similar). Their use of your information is governed by their own privacy policies. We recommend reviewing those policies before submitting payment information.

Our website may integrate third-party tools (booking, analytics, maps). We are not responsible for their privacy practices.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enable core website functionality.
Remember preferences.
Analyze traffic and improve performance.

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal and accounting requirements, resolve disputes, and enforce agreements. When no longer required, information is securely deleted or anonymized.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, or misuse. Despite these measures, no method of transmission or storage is 100% secure.

10. Your Rights

Subject to applicable law, you have the right to:

Request access to your personal information.
Request correction of inaccurate or incomplete information.
Withdraw consent (subject to legal or contractual restrictions).
Request information about our privacy practices.

Requests can be made using the contact details below.

11. Children’s Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe such information has been collected, please contact us to request deletion.

12. International Transfers

Personal information may be stored or processed in Canada or other jurisdictions where our service providers operate. Such information is subject to the laws of those jurisdictions.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Services constitutes acceptance of the revised Policy.

14. Contact Us

If you have questions, requests, or complaints regarding this Privacy Policy or our privacy practices, please contact:

MAS Affect
Email: masaffect.hvac@gmail.com
Phone: 780-740-4630

Quality Service Every Time

MAS Affect is dedicated to providing top-notch HVAC services for residential and commercial properties. With a team of skilled technicians, we offer installation, repair, and maintenance services to ensure your comfort all year round. Our commitment to quality and customer satisfaction sets us apart in the industry. Trust MAS Affect for all your air conditioning needs and experience the difference of working with true HVAC professionals.