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Refund Policy

Last updated: January 16th, 2026

This Refund Policy governs payments made to MAS Affect Refrigeration & Air Conditioning Ltd. ("we", "us", or "our") through our website or otherwise for equipment, installations, service, maintenance, and related HVAC/R services (the "Services"). By making a payment, you acknowledge and agree to this Refund Policy.

1. Equipment Deposits – NO REFUNDS

ALL EQUIPMENT DEPOSITS ARE STRICTLY NON-REFUNDABLE.

Once a deposit is paid toward equipment, including but not limited to furnaces, air conditioners, heat pumps, boilers, HRVs, unit heaters, controls, or accessories:

  • The deposit is immediately committed to securing equipment;

  • Equipment may be ordered, reserved, allocated, or custom-matched to the project;

  • The deposit compensates for supplier restocking fees, cancellation penalties, currency fluctuations, and administrative costs.

No refunds will be issued for equipment deposits under any circumstances, including but not limited to:

  • Customer cancellation or change of mind;

  • Project delays or postponements;

  • Failure to obtain financing or approval;

  • Site conditions discovered after deposit payment;

  • Changes in scope, layout, or design;

  • Sale, transfer, or change of property ownership.

This applies whether or not installation has commenced.

2. Custom, Special-Order, and Allocated Equipment

Certain equipment may be custom-built, special-order, non-stock, or allocated specifically to your project. Such equipment cannot be returned to suppliers. Deposits for these items remain 100% non-refundable.

3. Service, Diagnostic, and Maintenance Fees

  • Fees for service calls, diagnostics, inspections, maintenance visits, and consultations are non-refundable once the service has been performed.

  • Missed or late-cancelled appointments may be charged in full or in part, where permitted by law.

4. Installation Labour

  • Labour charges for completed work are non-refundable.

  • If a project is cancelled after work has begun, you are responsible for:

    • All labour performed to date;

    • Equipment ordered or delivered;

    • Any restocking, removal, or demobilization costs.

5. Payments Made in Error

If a payment is processed in error due solely to MAS Affect (e.g., duplicate charge), please notify us within 7 days. Verified errors will be corrected or refunded at our discretion.

6. Chargebacks and Payment Disputes

Initiating a chargeback does not override this Refund Policy. Where a chargeback is filed contrary to this Policy:

  • We reserve the right to provide documentation to the payment processor;

  • You remain responsible for all non-refundable amounts;

  • Additional administrative or collection fees may apply, where permitted by law.

7. Exceptions Required by Law

Nothing in this Refund Policy limits or excludes consumer rights that cannot be waived under applicable law. Any legally required refunds will be handled in accordance with statutory requirements.

8. Policy Acknowledgement

By submitting payment, approving a quote, or signing a work authorization, you acknowledge that:

  • You have read and understood this Refund Policy;

  • You agree that equipment deposits are non-refundable;

  • This Policy forms part of the binding agreement between you and MAS Affect.

9. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Updates will be posted with a revised "Last updated" date. Continued use of the Services constitutes acceptance of the updated Policy.

10. Contact Information

For questions regarding this Refund Policy, please contact:

MAS Affect
Email: masaffect.hvac@gmail.com
Phone: 780-740-4630
 

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